Cloud Based Call Centers

  Because of its many advantages, cloud based (virtual) call centers are becoming more favorable than on-premise call centers. Currently, the most crucial part of providing outstanding service to customers is having an organization that utilizes the very latest call center technology in order to deliver faster and more effective service at a lower cost.…

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How to Choose Your IT Consulting Firm

Every business makes it a priority to put the right people in the right technology jobs to benefit both the company and employee. Many times, money and resources can be saved by utilizing an agency that specializes in IT Consulting, Staffing, and On-Demand Support. When choosing a staffing firm, there are things that need to…

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Top 5 Benefits of Salesforce CRM

CRM stands for Customer Relationship Management and refers to practices, strategies, and technologies a business uses to manage and analyze data throughout the customer lifecycle. The goal of using a CRM system is to help with customer retention and drive sales growth. Collecting and organizing viable customer data is an involved and time consuming process…

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Top 6 Tips For Fighting Cyber Attacks

There is one topic that is constantly in technology headlines and affects companies (regardless of size), clients, and consumers alike. I’m talking about security, or often the lack thereof. We have so much information stored electronically, like the personal and financial data of our businesses and clients. Every online communication is vulnerable, and the task…

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