One of the reasons that Google is the leader in the search engine provision is their ability to provide the most relevant and up to date information. They change the way they rank websites with a complex algorithm, which is continually being updated and tweaked. So how does social media fit into this algorithm? What…
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If finding the right implementation partner for your Salesforce project feels like a big project in itself, you are not alone in this world. All around the world people are interested in implementing Salesforce.com projects or are looking to optimize on what they already have, are trying to make sense of their options with what…
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Hardly a day goes by when we don’t hear news about another large-scale attack or security breach. Given that October is National Cyber Security Awareness Month, it is a great time to think about how we can each do our part to keep our online environments, at work and at home, safe and secure. Most…
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Salesforce.com will not be left out of the big data boom, and it’s hitting it in a way that suits its mainstream customers, with less overt math and lots more pretty pictures. The product’s official name is Wave, the Analytics Cloud, and Salesforce is introducing it at the start of Dreamforce, the company’s huge annual…
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Cloud computing is about shared IT infrastructure or the outsourcing of a company’s technology. Hence It is essential to examine your current IT infrastructure, usage and needs to determine which type of cloud computing can help you best achieve your goals. Businesses can choose to deploy applications on Public, Private, Hybrid clouds or the Community…
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People are vital to the success of any organization. It has been shown repeatedly that poor recruitment practices result in high labor turnover and absenteeism, with a consequent increase in costs. If the right people are recruited in the first place, they are likely to stay, fit into your organization and work to optimum effect.…
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These days it seems nearly impossible to talk about the enterprise without mentioning the words “social” or “cloud.” At first glance, social networking sites like Facebook, Twitter and LinkedIn and cloud computing services like Salesforce.com appear to be separate and distinct technologies from a business as well as technical standpoint. One thing that both technologies…
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The IT industry is one that is still in its infancy really, compared to other life-changing industries of the past century and how long it took them to progress. I remember when I was in high school (early 1990’s – I’m dating myself, I know) and it was a huge deal when a friend…
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Because of its many advantages, cloud based (virtual) call centers are becoming more favorable than on-premise call centers. Currently, the most crucial part of providing outstanding service to customers is having an organization that utilizes the very latest call center technology in order to deliver faster and more effective service at a lower cost.…
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While I may not be so technically inclined myself, I have worked in and around the IT field for over a decade and in that time I have gained an inside perspective. There is always something that needs to be done, somewhere, that should have been done an hour ago. It’s very fast-paced and yes…
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