• Maintenance of reports and dashboards
  • Management of user profiles, sharing model and role hierarchy
  • Support via phone and email during business hours (as contracted)
  • Rapid escalation process
  • Development of change request process. Issue and change request tracking. Ongoing prioritization of change requests
  • Service delivery report (monthly)
  • FAQs, user guides and tip sheets (as appropriate)
  • New release notifications
  • Personally assigned EOD consultant
  • Flexible experts on demand service packages. Annual, quarterly and on demand service packages customized to meet your business and budget needs
  • Advanced analytics
  • Fine-Tuning application
  • System administration
  • Informative webinars
  • Rapid response
  • 24/7 call center support